Sweden Delivery Information

Your items will be delivered to you by standard mail services. Where possible we will usually try to send orders out the next day yet standard delivery is 7-10 working days for Sweden.

European Delivery Information

Items dispatched to customers outside of Sweden must allow 10 working days for delivery.

Clothing Returns Policy

If you are unhappy with your goods, or have reason to believe they are faulty in any way and not up to sufficient usable standards, there is a 14 day returns window where you can return the product(s). Please email us first to let us know and include any images of faults/ damages. Your returns reference and address will be provided.

Pappis Food Returns Policy

If a Pappi’s food items arrives damage, please let us know by email. If possible also report this as damaged on arrival with your postal service. Please include a clear image to show the damage in your email and a replacement/ refund can be processed for you. This must be reported within 14 days of receiving the item. Your returns reference and address will be provided.

Pristine food items are non returnable.

Returned Items

Returned items must be sent via your own courier service at your own cost. We recommend booking an insured service as we cannot accept items damaged in transit.

In cases of courier delivered unwanted items being returned, we have the right to refund only the cost of the item/items with courier charges/ fees payable by the customer.

Further Damaged or Faulty Goods Details:

1.0 It is the Buyers responsibility to examine the packaging and Goods very carefully for any damage, immediately upon collection or receipt from a third party carrier. If there is any damage at all, for example, packaging shows signs of being torn or squashed, the Buyer must notify the Supplier by email on the day it collects the Goods or receives them from the third party carrier. In addition, where the Buyer is signing to collect a package that appears damaged in any way then the Buyer must sign and write Collected Damaged.

1.1. It is every Buyers duty to fully inspect Goods and please refer to clause 1.0.

1.2. Where a Buyer is aware that packaging is damaged then they must notify the Supplier in accordance with clause 1.0 above.

1.3. Where a Buyer is aware of damage or defect after packaging has been opened, or the Goods are defective in that they do not comply with the order, then the Buyer must notify the Supplier by email within 14 days of the date of collection by the Buyer or, if later, delivery by the third party carrier. If the Buyer fails to do so then the Buyer shall be deemed to have accepted the Goods.

1.4. Where the Goods are defective or were damaged while risk and responsibility for the Goods was the Suppliers and the Buyer wishes to make a claim of defect or damage, then:

1.4.1 The Buyer must retain the original packaging. We ask that this be retained in good condition. Without the original packaging the Supplier may be unable to deal with the Buyers complaint.

1.4.2 If the Supplier agrees to replace the product then they will make arrangements with the Buyer to collect/ receive the damaged or otherwise defective Goods from the Buyer and replace them.

1.4.3 The supplier will examine the Goods and determine whether the defect is the fault of the Buyer or the Supplier. Where the fault lies with the Buyer the Goods will be returned to the Buyer by delivery to the Delivery Address within 14 days of receipt of the delivery charge being paid by the Buyer. The delivery rate will normally be charged at same rate paid by the Buyer for the original delivery.

1.4.4. Where any fault lies with the Supplier, in view of the Goods sold, a replacement will normally be dealt with within as soon as the Supplier is able, from the date that the Buyer notifies the Supplier of a defect. However, we reserve the right to offer a refund or compensation. Refunds and compensation are normally paid within 28 days of the date that the Buyer notifies the Supplier of a defect.

1.5. Where returned Goods are found to be damaged due to the Buyers actions then the Buyer will be liable for the cost of remedying such damage.